position overview: As a member of the company's IT Operations and Global Support Organization's IT Field Services Group, you will be responsible for providing and leading your team to provide end user application & hardware support including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating...
Job details Coaches and manages assigned team within the call center. Develops, implements and executes policies and procedures. Ensures operational efficiency, customer satisfaction, staffing and productivity. Job assignments Responsible for driving achievement of assigned goals, metrics and key performance indicators. Coaches and develops team and ensures subordinate supervisors and managers ...